Refund policy

RIGHT OF WITHDRAWAL
As a consumer (private individual) you have 14 days’ right of withdrawal from the time you received your order for purchases made at a distance. The right of withdrawal is regulated in the Swedish Distance and Doorstep Sales Act (2005:59).

In order to exercise your right of withdrawal, you need to withdraw verbally or in writing within 14 days of receipt of your order.

This must be done to the seller on phone number +46 (0)8-54520160 or by email, support@smartsontestpilot.zendesk.com. You are responsible for return shipping and for ensuring that the product is well packaged and reaches us undamaged.

We recommend that you contact us in connection with your withdrawal, before the product is returned.

If the product has been handled to a greater extent than was necessary in order to determine its properties and function, the seller reserves the right to make a financial deduction corresponding to the product’s nature and reduction in value. We therefore recommend that you always return products complete, in a box and in new condition. When the right of withdrawal is exercised, the product must be returned to the sender within 14 days of notification that the right of withdrawal is to be exercised. Please note that certain products are exempted from the right of withdrawal.

Repayment is always made as soon as possible, but no later than 14 days from receipt of the return. Email us at: support@smartsontestpilot.zendesk.com. We need the following information:

a) Order number (Found on your order confirmation)
b) Your name, adress and phone number
c) Name of the product you wish to return.

Smartson will need to confirm that the return is possible and that the date for withdrawal still is valid (14 days from delivery date). The customer is responsible for the product until the return has been executed. Customer are also responsible for return freight cost according to chosen delivery service.

Return adress:
Backmans AB
c/o Smartson
Utmarksvägen 33A
801 27 Gävle
Sverige

COMPLAINTS
You should examine all products carefully upon receipt. As a consumer, you have the right in law to complain for up to three years from the purchase, although within a reasonable period of time from a fault being discovered, which is two months. (At least two years is the general rule for purchases within the EU, Norway and Iceland).

When the product has been returned and the complaint approved, you will be compensated in accordance with the rules of the Swedish Consumer Purchases Act (1990:932) in the form of either a repair, a new equivalent product or reimbursement of your payment for the product.

WARRANTY
The warranty period varies, depending on the product and the manufacturer. Warranty matters are dealt with by the manufacturer or by an authorised workshop designed by the manufacturer. See what applies for the manufacturer in question.

PURCHASES OUTSIDE THE EU
For purchases from Norway, which is outside the European Union (EU), Value Added Tax and customs duties will be added when the order is shipped outside Sweden. This is invoiced separately and is received when the product is collected for payment by the buyer.

CURRENCY CONVERSION
Smartson makes no extra charge. Please consult your card issuer/bank for any costs charged by your card issuing bank for currency exchange.

UNCLAIMED PACKAGES (IF YOU LIVE IN NORWAY)
We will charge a cost of at least SEK 250 to cover costs incurred for return postage, administration, etc. for any unclaimed packages. This is why it is always important to collect your package within the specified time.

DISPUTES
In the event of a dispute that cannot be resolved through consensus, most companies use, although not always, Alternative Dispute Resolution (ADR) as developed by the EU. You can find further information for Sweden from ARN (Swedish National Board for Consumer Disputes), www.arn.se. Other countries have corresponding dispute resolution bodies. If you register your complain via the http://ec.europa.eu/consumers/odr platform, your case will automatically be forwarded to the correct national body responsible, which will then make contact with the seller and attempt to resolve the dispute through consensus.